❓ Frequently Asked Questions

Tech Devices Direct — Your Trusted Global IT Hardware Supplier

1. What types of products do you sell?

We specialize in IT hardware such as server memory (RAM), storage drives (HDD/SSD), processors, motherboards, network cards, and related accessories. All products are either new, OEM, or professionally tested used parts.

2. Are your products original and authentic?

Yes. All products we sell are 100% genuine, sourced from trusted vendors or pulled from working systems and tested. We do not deal in counterfeit or unauthorized items.

3. What are the conditions of the products?

We sell hardware in three conditions:

  • New – Factory-sealed or unused equipment

  • OEM – Manufacturer-issued components, often without retail packaging

  • Used / Refurbished – Pre-owned but tested and fully functional hardware

Each product listing clearly states its condition.

4. Do you ship internationally?

Yes! We ship worldwide. We work with trusted shipping carriers such as DHL, FedEx, UPS, and local postal services to ensure timely and secure delivery.

5. How long does shipping take?

Estimated delivery times:

  • Domestic (within your region): 2–5 business days

  • International: 5–10 business days, depending on location and customs clearance

You'll receive a tracking number once your order is dispatched.

6. How much does shipping cost?

Shipping costs vary by destination and weight. Final charges are shown at checkout. Some products or order sizes may qualify for free shipping.

7. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, etc.)

  • PayPal

  • Stripe

  • Bank Transfers (for large orders – contact support)

All payments are processed securely.

8. Is my payment information safe?

Yes. We use SSL encryption and partner with secure payment processors like PayPal and Stripe to ensure your financial information is protected.

9. Do you offer warranty or returns?

Yes. We offer:

  • 30-day return policy on most items

  • Replacement or refund if the product is defective or not as described

  • Some products may include manufacturer warranty or seller warranty (noted on product pages)

Please review our Return Policy page or contact support for help.

10. Can I cancel or change my order after placing it?

Yes — but only if your order has not yet shipped. Please contact us immediately at sale@techdevicesdirect.com with your order number to request changes or cancellation.

11. Can I resell your products or use your data?

We do not permit resale or redistribution of our product listings, images, or data without written permission.

Unauthorized copying, scraping, or duplication of our website content is strictly prohibited and may result in legal action.

12. How can I contact Tech Devices Direct?

For any questions, quotes, bulk orders, or support:

📧 Email: sale@techdevicesdirect.com
🌍 Website: https://techdevicesdirect.com

We usually respond within 24 hours on business days.